FAQs

If you have any questions about the services, products, or information presented on this site, please review our Frequently Asked Questions below. Remember, your satisfaction is our priority, so please don't hesitate to contact us if you have any questions or concerns that are not answered here.

Do you accept walk-ins?

~ We do accept walk-ins! However, calling to book an appointment in advance is strongly recommended to ensure availability!

How do I leave gratuity?

 

~ 20% gratuity is added for our technicians for every service, and payment is collected before the service begins. We accept cash, credit/debit cards and Contour Day Spa gift cards.

Can I book an appointment online?

~ You can request an appointment here. "Appointment Requests" are checked hourly, Be sure to follow up with a confirmation from us for availability. We confirm via email, text or a phone call.

Do you accept payment over the phone?

~ We do not accept payment over the phone, however, you can purchase gift cards for any amount in the gift cards tab on our website! If you need assistance with the process, you can call us at (954)-472-7733.

Can I pay in cash?

 

~ We accept cash and credit/debit cards, as well as Contour Day Spa Gift Cards. We do not accept personal checks

Can I request a specific person for my service?

~ YES! In fact, we encourage this! Nothing is more important than your comfort and the compatibility of you and your service provider! We suggest looking through our staff page! We are also very active on both Instagram and Facebook; posting pictures and videos daily! All you have to do is ask for the technician you would like and our booking agents will place you with them at a time that works best for everyone!

What is your cancellation policy?

~ Changes or cancellations to an appointment need to be done 24 hours in advance. Packages require a 8 hour notice to avoid a 100% charge. This applies to Gift Card holders as well. 
We require a valid credit card to secure and book an appointment;

Will I receive a confirmation for my appointment?

~ Yes. You may receive a text and/or email reminder of your appointment up to the day before, so please keep us updated with any changes to your contact information!

Do your gift cards expire?

~ Our gift cards all have monetary value that will never expire!  Purchase our Gift Cards here.

Just so you know....We recommend that you check our

"Monthly Specials" before making your appointments, as we offer monthly savings. Please know that we will not be responsible for your items nor any of your valuables. It will be your responsibility.
Please arrive 30 minutes early to check in. We recommend using the Steam & Sauna as well as

our Infra-red sauna - It will help to loosen a prepare your muscles before you massage therapy. 

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Cancellation Policy

Changes or cancelations of appointments need 24 Hours in advance to avoid 100% charge. This applies to Gift Card holders as well. 

Contour Day Spa - 455 SW 78th. Avenue, Plantation Florida 33324
www.contourdayspa.com concierge@contourdayspa.com

Contour Day Spa Privacy policy - We use data to help us provide users of our websites and mobile app with a more user-friendly browsing experience, and to provide visitors to our websites and/or other websites with advertisements about goods and services more likely to be of interest to them (interest-based advertising). Customer appointment and purchase history, to track the status of an appointment throughout the service life cycle and to maintain a record of products purchased and services provided to each customer. Financial transaction history, to track amounts charged to and paid by the customer for products and services.  This is to account for pre-paid services (memberships and packages), service credit balances, gift card balances and loyalty point balances owing to the customer, and to maintain a record of charge card payment and settlement activity with our Payment Processors. Service Provider Notes, to maintain a record of service specifics, and to track progress and effectiveness of the services over time. Customer Preferences and Notes, to help spa associates create a better overall customer experience, more tailored to the needs and wants of the individual.

Identification and communication information, including personal identifiers such as name, postal address, email address and phone number.  This is to identify individual customers and communicate with them in the course of providing services, and to send marketing materials such as special offers, newsletters and updates. We may obtain information from or about our customers in other ways: we may verify user information with a service provider, or customers may send us information during their contacts with Customer Support. If you have any questions regarding your personal information or wish to correct or change any of your personal information, please contact FANIT@CONTOURDAYSPA.COM. Information We Collect From Our Websites: We store information that we collect on our websites through cookies and log files to create a profile of our users. We do not link the information we store in cookies to any personally identifiable information you submit while on our websites. Customers who schedule an appointment with us or who buy gift cards online will receive a number of communications from us throughout the transaction process. These communications may come via email or SMS text message, depending on the customer’s preference.  We may also occasionally send out service-related announcements, for instance, if our service is temporarily suspended for maintenance. Generally, these communications are not promotional in nature, and users will receive them as long as their accounts are open. We will not share your credit card number or any other financial information with any third party except for the verification purposes mentioned above.  We will not sell any personal information that we collect.  For your security: We takes care to protect the personal information that we collect and retain by maintaining reasonable security procedures and practices appropriate to the nature of the information. We also protect user-information off-line. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. 

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